FAQs

1. Do I need to register an account to place an order?

No, you can also place an order as a guest. However, registering an account with us offers several benefits:

A faster checkout process

Easy access to your order status and order history

Updates on our new product launches and special promotions

2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal and Apple Pay.

3. Is my online order secure?

When you shop online using a credit card, all your information is entered into an SSL-encrypted webpage. This data is then encrypted and sent directly to our credit card service provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

4. Are there exchange rates involved?

All our transactions are processed in US dollars (USD). If your credit card is denominated in a different currency, your order total will be calculated based on the exchange rate applied by your card issuer on the day the transaction is processed.

5. How should I enter my shipping address?

Since our website and services are in English, all information—including punctuation—must be entered using the English character set. If your address contains non-English characters, please replace them with their English equivalents (for example, you might replace a special character like “?” with “c”).

6. Can I change my shipping address after placing an order?

Please note that once an order has been processed or shipped, the shipping address cannot be changed. We recommend using your permanent residential address rather than a temporary location (such as a vacation address), as we cannot predict how long a package might be held by customs in the destination country.

7. How long does shipping take, and how can I track my package?

Delivery time depends on the shipping method you select. Once your order has shipped, we will send you an email containing your tracking number and a link to the tracking website. We are not responsible for any delays caused by customs clearance processes in your country.

8. What should I do if an item is missing from my order? If anything has been overlooked, please contact us immediately at: support@Lushatlas.com